Safeguard Access,
Empower Europe
An Action Plan to Let Libraries be Libraries
Nine actions to ensure Europe's libraries can continue
to support research, education, preservation,
and cultural participation in the digital age.
9 Actions
The shift from physical to digital has transferred power from libraries to rightholders.
KR21's action plan proposes measures in two broad areas to rebalance the equation.
Address Market Behaviours
Extend consumer-type protections to libraries to prevent refusals to license, unfair terms, unlimited liabilities, and over-application of technological protection measures.
5 ActionsUpdate Copyright Laws
Align EU legislation with CJEU jurisprudence on e-lending, enable remote access, improve out-of-commerce provisions, and extend education rules to informal learning.
4 ActionsA Comprehensive Plan for Change
Click on any action to get more context and discover
the 9 actions that the EU & national governments should take
Address market behaviours that unfairly restrict libraries' ability to meet users' needs
1. Clarify that refusal to license digital materials to libraries on reasonable terms represents unacceptable behaviour.
2. Explore means of guaranteeing access.
For libraries to fulfil their role in supporting research, education, preservation, and cultural participation, they need to build collections based on their professional judgement. In a physical-only world, libraries could simply buy books like any other consumer.
The same does not apply to digital, where publishers can refuse to license materials to libraries. Even when a work is available, this may not continue, with libraries often having no control over content bundles and no post-cancellation access. Publishers have no incentive to account for the costs of their actions, including lost possibilities for lending, research, or education, leading to greater inequality in access. Finally, this creates the risk of a 21st-century black hole, as libraries are never in a position to acquire the necessary files to make preservation copies.
Wiley eBook Withdrawals: Disrupting Academic Access
The Facts
- Over 1,300 e-Books had been removed from libraries' collections by Wiley without meaningful notice.
- Affected titles already featured on student reading lists agreed with faculty for the 2022–23 academic year.
- This action caused significant disruption to the start of the year, requiring major work to amend reading lists, find alternatives, and update procurement models.
The Impact
The Need for Change
- Barr, K., Eben, M., Frigeri, M., & Kretschmer, M. (2025). eBooks: Evidence and Analysis of e-Lending Markets in Europe. Competition Law and Copyright Law Perspectives. Knowledge Rights 21. https://knowledgerights21.org/reports/elending-markets/
- Geiger, C., & Jütte, B. J. (2024). Copyright as an Access Right: Concretizing Positive Obligations for Rightholders to Ensure the Exercise of User Rights. GRUR International, 73(11), 1019–1035. https://doi.org/10.1093/grurint/ikae130
Clarify that libraries, as well as research and education institutions, can benefit from similar protections as individuals against unfair contract terms, in particular in the digital environment
Unlike individual consumers, libraries and their parent institutions don't enjoy any meaningful protection against unfair contractual terms. A key concern is that contractual terms can take away possibilities to use materials granted under the law.
Freedom of contract assumes both parties are equally strong. This is rarely the case when libraries have an obligation to provide access to content, and they rarely have the same access to lawyers and professional negotiators that publishers do. This can include unreasonable terms, such as obligations to share personal data or accept foreign copyright law. The end result is that individuals enjoy fewer possibilities of access to research, education and culture.
Restricting What the Law Permits: A Study of 100 Contracts
The Facts
The Impact
The Need for Change
- Knowledge Rights 21 (2026). Safeguarding Libraries and their Users Against Unfair Contract Terms. Knowledge Rights 21. https://knowledgerights21.org/wp-content/uploads/KR21-Insights-Unfair-Contract-Terms.pdf
- Wyber, S. (2026, March 6). Closing The Protection Gap for Library Users in a Digital Age [Blog post]. Knowledge Rights 21. https://knowledgerights21.org/news-story/closing-the-protection-gap/
- Hansen, D. R., Xu, Y., & Samberg, R. (2025). Contractual Override: How Private Contracts Undermine the Goals of the Copyright Act for Libraries and Researchers, and What We Can Do About It. Journal of the Copyright Society of the U.S.A., 72. https://doi.org/10.2139/ssrn.5393510
- Nobre, T., & Hackett, T. (2025). Unfair Licensing Practices: The Library Experience. COMMUNIA Association. https://communia-association.org/publication/unfair-licensing-practices-the-library-experience/
1. Generalise provisions in the Copyright in the Digital Single Market Directive that underline that Technological Protection Measures (TPMs) should not block uses permitted under exceptions.
2. Create deadlines by which rightholders should act on requests to remove TPMs before it becomes legal for libraries themselves to circumvent.
3. Decriminalise the development, sharing or application of tools for TPM circumvention, in order to make it feasible for libraries and others to exercise their rights.
Strongly linked to concerns about unfavourable conditions surrounding digital materials, the over-application of technological protection measures (TPMs) can have a very similar impact. These can go beyond preventing illegal activities to make legal ones difficult or impossible, such as preservation copying, interlibrary document supply, or lending.
It is far from clear that TPMs preventing legitimate activities do not enjoy legal protection. Even when the statute limits TPM protections, there are no effective means of allowing circumvention. Only Bulgaria and Slovenia have set a 72-hour time limit for TPM removal, and only Portugal has created a practical process for this. Elsewhere, libraries face lengthy and uncertain legal processes, making many uses pointless.
Researchers Locked Out: Widespread Impact of Overreaching TPMs
The Facts
- Over 70% of researchers have faced access and download limitations, and around half of institutions simply avoid buying content with TPMs, indicating this may be hurting demand.
- The process for requesting TPM removal is slow, with over half of requests taking more than a week, and institutions cannot be sure they will even be notified when access is blocked in the first place.
- Smaller institutions are disproportionately affected.
The Impact
The Need for Change
- Wakaruk, A., Secker, J., & Morrison, C. (2025). Copyright Anxiety and Legal Chill in Higher Education: A Comparison of Canada and the United Kingdom (UK). Journal of Copyright in Education & Librarianship, 8(1). https://doi.org/10.17161/jcel.v8i1.23058
- Erickson, K., & Stobo, V. (2024). Survey on Technological Protection Measures: Impacts for Researchers, Libraries and Archives. Knowledge Rights 21. https://doi.org/10.5281/zenodo.14168677
- Erickson, K., & Rodriguez Perez, F. (2024). Technological Protection Measures and Digital Preservation: Evidence from Video Games. Knowledge Rights 21. https://knowledgerights21.org/reports/technological-protection-measures-and-digital-preservation-evidence-from-video-games/
- Rosborough, A. (2024). Technological Protection Measures and the Law: Impacts on Research, Education & Preservation. Knowledge Rights 21. https://knowledgerights21.org/reports/technological-protection-measures-and-the-law-impacts-on-research-education-preservation/
1. Make clear in EU law that the imposition of unlimited liability on libraries for the actions of their users is unreasonable, and that such provisions are not enforceable.
2. Include a broader limitation on liability for libraries in copyright law and other relevant statutes.
The threat of litigation can have a significant chilling effect on public sector institutions such as libraries and universities. With limited resources, there is little appetite to spend on lawyers rather than on services, which means libraries may prohibit the use of subscribed content even when it is fully legal.
A recent concern is a shift toward holding libraries fully liable for activities carried out by their users, particularly text and data mining. Efforts to impose such direct and unlimited liability risk make content almost useless for libraries. More broadly, the absence of protection against liability, even when acting in good faith, can lead to excessive caution and under-provision of access to educators, researchers, learners and readers.
AI Tools and Unlimited Liability: Libraries Refusing Contracts
The Facts
- Libraries have been obliged to refuse contracts for digital content which impose liability for users' AI tool usage, given that standard tools like Microsoft Copilot cannot be blocked on users' devices.
- Previously, a more proportionate approach was taken, with libraries able to comply by informing users of the rules (e.g. around photocopying).
- Rightsholders have now removed this safe harbour.
- Smaller institutions with limited legal capacity are most affected, deepening geographic and institutional access inequalities.
The Impact
The Need for Change
- Hansen, D. R., Xu, Y., & Samberg, R. (2025). Contractual Override: How Private Contracts Undermine the Goals of the Copyright Act for Libraries and Researchers, and What We Can Do About It. Journal of the Copyright Society of the U.S.A., 72. https://doi.org/10.2139/ssrn.5393510
- Nobre, T., & Hackett, T. (2025). Unfair Licensing Practices: The Library Experience. COMMUNIA Association. https://communia-association.org/publication/unfair-licensing-practices-the-library-experience/
- Wakaruk, A., Secker, J., & Morrison, C. (2025). Copyright Anxiety and Legal Chill in Higher Education: A Comparison of Canada and the United Kingdom (UK). Journal of Copyright in Education & Librarianship, 8(1). https://doi.org/10.17161/jcel.v8i1.23058
- Erickson, K., & Stobo, V. (2024). Survey on Technological Protection Measures: Impacts for Researchers, Libraries and Archives. Knowledge Rights 21. https://doi.org/10.5281/zenodo.14168677
In the context of wider exploration of digital markets, launch competition investigations into the functioning of information markets, notably those in which libraries operate, to build understanding and identify competition or other regulatory solutions.
While markets for information may not represent a large share of the overall economy, the way they work has a significantly broader impact, particularly for libraries and their users.
When functional, they support broader public policy goals, including education, research, and access to information. However, when too much power is left in the hands of some players, short-term profit is prioritised over long-term growth, restricting libraries' ability to support users. To date, there have been no serious efforts to explore how well these markets are functioning or how far they impede the achievement of policy goals.
The Case for Competition Investigation in Library Content Markets: The CREATe Study
The Facts
- A report from the CREATe Centre at the University of Glasgow highlighted behaviours warranting further investigation, including refusals to supply, bundling, unfair trading conditions, excessive pricing, the avoidance of the spirit of other laws, and a lack of transparency.
- To date, there has been limited effort to assess how well these markets are functioning, or whether current business models exclude users and competitors.
- In Italy, a more focused intervention has already taken place, with the national competition authority investigating the behaviour of textbook publishers (read more here and here).
The Impact
The Need for Change
- De Angelis, D. (2026, February 23). Closure of the Sector Inquiry Into School Textbook Publishing: The Italian Competition Authority Moves to Ongoing Oversight [Blog post]. Knowledge Rights 21. https://knowledgerights21.org/news-story/closure-italian-sector-inquiry-school-textbook-publishing/
- Barr, K., Eben, M., Frigeri, M., & Kretschmer, M. (2025). eBooks: Evidence and Analysis of e-Lending Markets in Europe. Competition Law and Copyright Law Perspectives. Knowledge Rights 21. https://knowledgerights21.org/reports/elending-markets/
Update copyright laws to enable libraries to fulfil core roles in a digital age
1. Update EU law to integrate the VOB decision by the Court of Justice of the European Union (C-174/15) into the Rental and Lending Directive, including protection against contract override and TPMs.
2. Clarify that libraries should be able to digitise physical books in their collections and lend these on a one-copy-one-user model.
e-Books have proven their value as a means for new voices to reach readers, to support accessibility, and to help those unable to physically visit the library. Many books are indeed only published in electronic form.
Despite this, libraries cannot acquire and lend e-Books in the same way as physical books. Challenges include availability, pricing, terms of use, and long-term financial sustainability, particularly harming less well-resourced libraries in rural areas. With no guarantee of an access right under reasonable terms, libraries have no way of guaranteeing the possibility to lend e-Books to their users.
Finland’s National e-Lending Platform
The Facts
- Authors have welcomed the predictable income they receive from public lending right payments.
- Some major publishers have been less willing to cooperate, with many books suddenly withdrawn from collections and major price increases imposed.
- Despite the platform's efforts to reach out, there has been no meaningful response from these publishers.
- Without legal guarantees, readers who depend on libraries for access to books have no certainty that this access will continue.
The Impact
The Need for Change
- Wyber, S. (2026, March 18). No, the Tom Kabinet Decision Does Not Prevent e-Lending [Blog post]. Knowledge Rights 21. https://knowledgerights21.org/news-story/tom-kabinet/
- Barr, K., Eben, M., Frigeri, M., & Kretschmer, M. (2025). eBooks: Evidence and Analysis of e-Lending Markets in Europe. Competition Law and Copyright Law Perspectives. Knowledge Rights 21. https://knowledgerights21.org/reports/elending-markets/
- Gliściński, K. (2025). e-Books and Secure Digital Lending in European Libraries: Comparative Analysis Under National and International Law. Knowledge Rights 21. https://knowledgerights21.org/reports/ebook-sdl-report/
- Inflect (2025). Fixing the eBook Market: Supporting Innovation and Growth – Literature Review and Case for Support. Inflect (commissioned by CILIP, funded by Knowledge Rights 21). https://knowledgerights21.org/reports/fixing-the-ebook-market/
- Erickson, K., & Stobo, V. (2024). Survey on Technological Protection Measures: Impacts for Researchers, Libraries and Archives. Knowledge Rights 21. https://doi.org/10.5281/zenodo.14168677
- Rosborough, A. (2024). Technological Protection Measures and the Law: Impacts on Research, Education & Preservation. Knowledge Rights 21. https://knowledgerights21.org/reports/technological-protection-measures-and-the-law-impacts-on-research-education-preservation/
- De la Durantaye, K., & Herrmann, F. (2024). Beyond Economic Perspectives: Study on Societal Benefits of eLending in Europe. Gesellschaft für Freiheitsrechte e.V.. https://knowledgerights21.org/reports/beyond-economic-perspectives-study-on-societal-benefits-of-elending-in-germany/
- Glossiotis, G., Panayotopoulos, N., Kalamaras, M., & Tsakonas, G. (2024). eBooks and Libraries in Greece: Examination of the Field. Το Δόντι. https://knowledgerights21.org/reports/e-books-and-libraries-in-greece/
1. Introduce an exception enabling digital document supply, or clarify this possibility through research exceptions, and protect this from override by contract or TPMs.
2. Clarify that provisions in EU law for libraries should be technology-neutral, so as not to stand in the way of remote access to enable comparable activities to those possible inside library walls.
Libraries' provision of access to knowledge helps achieve purposes from supporting research and innovation to enabling education, democratic debate, and cultural participation. As more activities move online, libraries' ability to fulfil their missions depends on embracing technology's possibilities.
Restrictions on remote digital access to library collections disproportionately hurt people in remote areas, those with mobility issues, and those who need accessible formats. A particular priority is enabling digital document supply, upgrading interlibrary loan services (ILL) to the digital age. However, restrictions on digitally sharing articles and materials have placed significant limitations on this key means of supporting research.
Lessons from the COVID-19 Pandemic and the Digital Library Gap
The Facts
- 83% of librarians responding to a survey faced challenges providing digital access during the pandemic.
- Nearly 70% had particular difficulties giving access to textbooks.
- While there were welcome voluntary efforts by publishers, these too often did not last long enough to allow proper integration into workflows before reverting to standard commercial terms.
- Over half of the respondents struggled to support students who had returned to their home countries.
- Some relief was available in countries with more flexible laws, where centralised collections of digital content could be used under fair terms.
The Impact
The Need for Change
- Barr, K., Eben, M., Frigeri, M., & Kretschmer, M. (2025). eBooks: Evidence and Analysis of e-Lending Markets in Europe. Competition Law and Copyright Law Perspectives. Knowledge Rights 21. https://knowledgerights21.org/reports/elending-markets/
- Inflect (2025). Fixing the eBook Market: Supporting Innovation and Growth – Literature Review and Case for Support. Inflect (commissioned by CILIP, funded by Knowledge Rights 21). https://knowledgerights21.org/reports/fixing-the-ebook-market/
- De Angelis, D., Sinigaglia, L., Mangiaracina, S., Marzocchi, S., Peruginelli, G., & Giannini, S. (2025). (i)SDL Insight – Digital Lending Pathways in Italy, Poland and Spain. Zenodo. https://zenodo.org/records/15805696
- Erickson, K., & Stobo, V. (2024). Survey on Technological Protection Measures: Impacts for Researchers, Libraries and Archives. Knowledge Rights 21. https://doi.org/10.5281/zenodo.14168677
- Rosborough, A. (2024). Technological Protection Measures and the Law: Impacts on Research, Education & Preservation. Knowledge Rights 21. https://knowledgerights21.org/reports/technological-protection-measures-and-the-law-impacts-on-research-education-preservation/
- Mendis, D., White, B., & Hong, D. (2024). Copyright and Open Norms in Seven Jurisdictions: Benefits, Challenges and Policy Recommendations. Knowledge Rights 21. https://doi.org/10.5281/zenodo.10655757
Update the CDSM Directive to clarify that when a licence is not available for an out-of-commerce work, libraries and other cultural heritage organisations can draw on an exception in order to enable sharing and access (while upholding the possibility to opt out)
A key goal of the EU's Copyright in the Digital Single Market (CDSM) Directive was to address the '20th Century Black Hole', works no longer being sold but not yet in the public domain, sitting on library shelves with limited access possibilities. In education, particularly, publishers often stop providing titles long before libraries stop needing them.
Since these works are out-of-commerce, there is no risk of lost sales from wider availability. However, the CDSM Directive allows collective management organisations to license such works, but the right to license does not mean they will, threatening the Directive's entire objective.
OOCW Provisions Failing Libraries Across 10 Countries
The Facts
- Research by KR21 across 10 countries has shown that libraries have seen little benefit from the CDSM Directive's provisions on out-of-commerce works.
- Some libraries have experienced simple refusals to offer licences; others have found that negotiation efforts are ultimately fruitless.
- CMOs are especially reluctant to license for cross-border uses.
- Where negotiations do take place, they are often slow and expensive.
The Impact
The Need for Change
- Knowledge Rights 21 (2025). Out of Commerce, Out of Order? Exploring the Implementation of Out-of-Commerce Works Provisions in the EU Directive on Copyright and the Digital Single Market. Knowledge Rights 21. https://www.knowledgerights21.org/wp-content/uploads/KR21-OOCW-Insights.pdf
- Mendis, D., White, B., & Hong, D. (2024). Copyright and Open Norms in Seven Jurisdictions: Benefits, Challenges and Policy Recommendations. Knowledge Rights 21. https://doi.org/10.5281/zenodo.10655757
1. Update existing provisions on education exceptions to copyright to enable informal and non-formal learning, in particular when carried out within libraries.
2. Introduce provisions that ensure that libraries have access to the same digital education content as formal education institutions, including through content-sharing frameworks.
Libraries have a well-recognised role in supporting learning in their communities, whether complementing formal education or serving as a portal for lifelong learners. Informal and non-formal learning, such as that carried out by libraries, makes a major contribution to wider educational goals, competitiveness, inclusion and resilience.
However, current EU copyright provisions for education involving digital materials are limited to formal education institutions, effectively excluding libraries. Thus, while libraries frequently have an official mandate to support learning, they enjoy far fewer possibilities to do so than other institutions.
Libraries as Learning Institutions: The Copyright Gap in Non-Formal Education
The Facts
- Current EU copyright provisions for education, in particular those concerning digital materials, apply only to formal education institutions or entities acting under their supervision.
- This situation effectively excludes educational efforts prepared and run by libraries.
- While libraries frequently have an official mandate to support learning, they enjoy far fewer possibilities to do so digitally using copyrighted content than schools and universities.
- Libraries cannot use digital learning tools that formal schools can use legally under an exception for identical purposes.
The Impact
The Need for Change
- Mendis, D., White, B., & Hong, D. (2024). Copyright and Open Norms in Seven Jurisdictions: Benefits, Challenges and Policy Recommendations. Knowledge Rights 21. https://doi.org/10.5281/zenodo.10655757
Case Studies
Real examples from across Europe showing how current rules restrict
libraries' ability to serve communities and why change is needed.
Share your own story and reinforce our call for change!
You can also email it to info@knowledgerights21.org,
or reach out to the KR21 national coordinator for your country.
Wiley eBook Withdrawals: Disrupting Academic Access
The Facts
- Over 1,300 e-Books had been removed from libraries' collections by Wiley without meaningful notice.
- Affected titles already featured on student reading lists agreed with faculty for the 2022–23 academic year.
- This action caused significant disruption to the start of the year, requiring major work to amend reading lists, find alternatives, and update procurement models.
The Impact
The Need for Change
Restricting What the Law Permits: A Study of 100 Contracts
The Facts
The Impact
The Need for Change
Researchers Locked Out: Widespread Impact of Overreaching TPMs
The Facts
- Over 70% of researchers have faced access and download limitations, and around half of institutions simply avoid buying content with TPMs, indicating this may be hurting demand.
- The process for requesting TPM removal is slow, with over half of requests taking more than a week, and institutions cannot be sure they will even be notified when access is blocked in the first place.
- Smaller institutions are disproportionately affected.
The Impact
The Need for Change
AI Tools and Unlimited Liability: Libraries Refusing Contracts
The Facts
- Libraries have been obliged to refuse contracts for digital content which impose liability for users' AI tool usage, given that standard tools like Microsoft Copilot cannot be blocked on users' devices.
- Previously, a more proportionate approach was taken, with libraries able to comply by informing users of the rules (e.g. around photocopying).
- Rightsholders have now removed this safe harbour.
- Smaller institutions with limited legal capacity are most affected, deepening geographic and institutional access inequalities.
The Impact
The Need for Change
The Case for Competition Investigation in Library Content Markets: The CREATe Study
The Facts
- A report from the CREATe Centre at the University of Glasgow highlighted behaviours warranting further investigation, including refusals to supply, bundling, unfair trading conditions, excessive pricing, the avoidance of the spirit of other laws, and a lack of transparency.
- To date, there has been limited effort to assess how well these markets are functioning, or whether current business models exclude users and competitors.
- In Italy, a more focused intervention has already taken place, with the national competition authority investigating the behaviour of textbook publishers (read more here and here).
The Impact
The Need for Change
Finland’s National e-Lending Platform
The Facts
- Authors have welcomed the predictable income they receive from public lending right payments.
- Some major publishers have been less willing to cooperate, with many books suddenly withdrawn from collections and major price increases imposed.
- Despite the platform's efforts to reach out, there has been no meaningful response from these publishers.
- Without legal guarantees, readers who depend on libraries for access to books have no certainty that this access will continue.
The Impact
The Need for Change
Lessons from the COVID-19 Pandemic and the Digital Library Gap
The Facts
- 83% of librarians responding to a survey faced challenges providing digital access during the pandemic.
- Nearly 70% had particular difficulties giving access to textbooks.
- While there were welcome voluntary efforts by publishers, these too often did not last long enough to allow proper integration into workflows before reverting to standard commercial terms.
- Over half of the respondents struggled to support students who had returned to their home countries.
- Some relief was available in countries with more flexible laws, where centralised collections of digital content could be used under fair terms.
The Impact
The Need for Change
OOCW Provisions Failing Libraries Across 10 Countries
The Facts
- Research by KR21 across 10 countries has shown that libraries have seen little benefit from the CDSM Directive's provisions on out-of-commerce works.
- Some libraries have experienced simple refusals to offer licences; others have found that negotiation efforts are ultimately fruitless.
- CMOs are especially reluctant to license for cross-border uses.
- Where negotiations do take place, they are often slow and expensive.
The Impact
The Need for Change
Libraries as Learning Institutions: The Copyright Gap in Non-Formal Education
The Facts
- Current EU copyright provisions for education, in particular those concerning digital materials, apply only to formal education institutions or entities acting under their supervision.
- This situation effectively excludes educational efforts prepared and run by libraries.
- While libraries frequently have an official mandate to support learning, they enjoy far fewer possibilities to do so digitally using copyrighted content than schools and universities.
- Libraries cannot use digital learning tools that formal schools can use legally under an exception for identical purposes.
The Impact
The Need for Change
Campaign Materials
Share the Action Plan with your network and download KR21's resources
to help promote the #LetLibrariesBeLibraries campaign.