#LetLibrariesBeLibraries

Safeguard Access,
Empower Europe

An Action Plan to Let Libraries be Libraries

Nine actions to ensure Europe's libraries can continue
to support research, education, preservation,
and cultural participation in the digital age.

9
Policy Actions
EU & National Governments
Should Step Up

9 Actions

The shift from physical to digital has transferred power from libraries to rightholders.
KR21's action plan proposes measures in two broad areas to rebalance the equation.

A

Address Market Behaviours

Extend consumer-type protections to libraries to prevent refusals to license, unfair terms, unlimited liabilities, and over-application of technological protection measures.

5 Actions
B

Update Copyright Laws

Align EU legislation with CJEU jurisprudence on e-lending, enable remote access, improve out-of-commerce provisions, and extend education rules to informal learning.

4 Actions
Libraries are being written out of the digital age. It's time to write them back in.
#LetLibrariesBeLibraries

A Comprehensive Plan for Change

Click on any action to get more context and discover
the 9 actions that the EU & national governments should take

A

Address market behaviours that unfairly restrict libraries' ability to meet users' needs

Policy Action: How to Fix This!

1. Clarify that refusal to license digital materials to libraries on reasonable terms represents unacceptable behaviour.
2. Explore means of guaranteeing access.

For libraries to fulfil their role in supporting research, education, preservation, and cultural participation, they need to build collections based on their professional judgement. In a physical-only world, libraries could simply buy books like any other consumer.

The same does not apply to digital, where publishers can refuse to license materials to libraries. Even when a work is available, this may not continue, with libraries often having no control over content bundles and no post-cancellation access. Publishers have no incentive to account for the costs of their actions, including lost possibilities for lending, research, or education, leading to greater inequality in access. Finally, this creates the risk of a 21st-century black hole, as libraries are never in a position to acquire the necessary files to make preservation copies.

Case Studies
Ireland

Wiley eBook Withdrawals: Disrupting Academic Access

Just as Irish librarians were preparing to start the 2022-23 academic year, they discovered that over 1,300 e-Books had been removed from their collections by Wiley without meaningful notice. Many texts already featured on reading lists prepared for students, with faculty and librarians working closely together to ensure availability.

The Facts

  • Over 1,300 e-Books had been removed from libraries' collections by Wiley without meaningful notice.
  • Affected titles already featured on student reading lists agreed with faculty for the 2022–23 academic year.
  • This action caused significant disruption to the start of the year, requiring major work to amend reading lists, find alternatives, and update procurement models.

The Impact

Students lost access to confirmed course materials at the start of the term. Libraries and faculty staff inherited the fallout with no warning, no recourse, and no time. Guaranteeing access on reasonable terms would protect students and researchers from sudden disruptions beyond their control.

The Need for Change

This case illustrates the challenge libraries face, as they no longer benefit from guarantees of access on reasonable and predictable terms. With broader efforts to compel a shift to a subscription model, such as Clarivate's attempt in early 2025 to end perpetual access to e-Books, this problem looks set to continue unless policymakers act.
Resources
  • Barr, K., Eben, M., Frigeri, M., & Kretschmer, M. (2025). eBooks: Evidence and Analysis of e-Lending Markets in Europe. Competition Law and Copyright Law Perspectives. Knowledge Rights 21. https://knowledgerights21.org/reports/elending-markets/
  • Geiger, C., & Jütte, B. J. (2024). Copyright as an Access Right: Concretizing Positive Obligations for Rightholders to Ensure the Exercise of User Rights. GRUR International, 73(11), 1019–1035. https://doi.org/10.1093/grurint/ikae130
Policy Action: How to Fix This!

Clarify that libraries, as well as research and education institutions, can benefit from similar protections as individuals against unfair contract terms, in particular in the digital environment

Unlike individual consumers, libraries and their parent institutions don't enjoy any meaningful protection against unfair contractual terms. A key concern is that contractual terms can take away possibilities to use materials granted under the law.

Freedom of contract assumes both parties are equally strong. This is rarely the case when libraries have an obligation to provide access to content, and they rarely have the same access to lawyers and professional negotiators that publishers do. This can include unreasonable terms, such as obligations to share personal data or accept foreign copyright law. The end result is that individuals enjoy fewer possibilities of access to research, education and culture.

Case Studies
EU-wide

Restricting What the Law Permits: A Study of 100 Contracts

While licences are a fact of life when it comes to accessing and granting access to digital content, they often allow narrower possibilities than would be permitted under traditional copyright law.

The Facts

Drawing on a sample of 100 contracts, both those offered to libraries and those eventually signed, a large majority either explicitly or implicitly place restrictions on copyright exceptions and limitations, as well as wider activities core to the operation of libraries.

The Impact

Across the EU, libraries serving millions of researchers, students, and readers are operating under contracts that systematically reduce what the law grants. This harm might be largely invisible, but the cumulative effect is a significant, hidden erosion of public access to knowledge. Ensuring that contracts cannot override the law would restore the legal certainty libraries need to serve their communities with confidence.

The Need for Change

Even where the law clearly states that contract terms cannot block library activities, publishers continue to try to do so. This situation creates uncertainty and doubt among libraries, which must navigate potential legal threats while fulfilling their mission to support researchers, learners, and readers. Negotiations alone cannot solve this problem. It requires a structural legislative response.
Resources
Policy Action: How to Fix This!

1. Generalise provisions in the Copyright in the Digital Single Market Directive that underline that Technological Protection Measures (TPMs) should not block uses permitted under exceptions.
2. Create deadlines by which rightholders should act on requests to remove TPMs before it becomes legal for libraries themselves to circumvent.
3. Decriminalise the development, sharing or application of tools for TPM circumvention, in order to make it feasible for libraries and others to exercise their rights.

Strongly linked to concerns about unfavourable conditions surrounding digital materials, the over-application of technological protection measures (TPMs) can have a very similar impact. These can go beyond preventing illegal activities to make legal ones difficult or impossible, such as preservation copying, interlibrary document supply, or lending.

It is far from clear that TPMs preventing legitimate activities do not enjoy legal protection. Even when the statute limits TPM protections, there are no effective means of allowing circumvention. Only Bulgaria and Slovenia have set a 72-hour time limit for TPM removal, and only Portugal has created a practical process for this. Elsewhere, libraries face lengthy and uncertain legal processes, making many uses pointless.

Case Studies
EU-wide

Researchers Locked Out: Widespread Impact of Overreaching TPMs

Survey data from researchers and librarians underline the serious impact that over-reaching technological protection measures (TPMs) can have.

The Facts

  • Over 70% of researchers have faced access and download limitations, and around half of institutions simply avoid buying content with TPMs, indicating this may be hurting demand.
  • The process for requesting TPM removal is slow, with over half of requests taking more than a week, and institutions cannot be sure they will even be notified when access is blocked in the first place.
  • Smaller institutions are disproportionately affected.

The Impact

The problem has moved well beyond individual access failures. When avoidance becomes a tactic, with institutions pre-emptively excluding content to avoid TPM issues, it creates a chilling effect that influences what is purchased, researched, and ultimately known. Introducing deadlines and practical processes for TPM removal would end the legal paradox that punishes libraries for trying to do what the law allows.

The Need for Change

Only Bulgaria and Slovenia have set a 72-hour limit for TPM removal, and only Portugal has implemented a practical process for this. Elsewhere, libraries face a legal paradox: bypassing a TPM to access content they are entitled to use might be illegal, but rightsholders face no deadlines or penalties for blocking access.
Resources
Policy Action: How to Fix This!

1. Make clear in EU law that the imposition of unlimited liability on libraries for the actions of their users is unreasonable, and that such provisions are not enforceable.
2. Include a broader limitation on liability for libraries in copyright law and other relevant statutes.

The threat of litigation can have a significant chilling effect on public sector institutions such as libraries and universities. With limited resources, there is little appetite to spend on lawyers rather than on services, which means libraries may prohibit the use of subscribed content even when it is fully legal.

A recent concern is a shift toward holding libraries fully liable for activities carried out by their users, particularly text and data mining. Efforts to impose such direct and unlimited liability risk make content almost useless for libraries. More broadly, the absence of protection against liability, even when acting in good faith, can lead to excessive caution and under-provision of access to educators, researchers, learners and readers.

Case Studies
EU-wide

AI Tools and Unlimited Liability: Libraries Refusing Contracts

A recent trend in contracts offered to libraries is that publishers ask them to assume unlimited liability for users' actions related to text-and-data mining and the use of AI tools. In some cases, this has made it impossible for libraries to sign contracts.

The Facts

  • Libraries have been obliged to refuse contracts for digital content which impose liability for users' AI tool usage, given that standard tools like Microsoft Copilot cannot be blocked on users' devices.
  • Previously, a more proportionate approach was taken, with libraries able to comply by informing users of the rules (e.g. around photocopying).
  • Rightsholders have now removed this safe harbour.
  • Smaller institutions with limited legal capacity are most affected, deepening geographic and institutional access inequalities.

The Impact

Students and researchers lose access to essential academic content when libraries cannot sign contracts. The imposition of unlimited liability also restricts demand, as libraries stop purchasing affected content, ultimately harming publishers too. Restoring a proportionate, good-faith liability model would allow libraries to sign contracts and keep content flowing to those who need it.

The Need for Change

The shift towards making libraries fully liable for user activity contrasts with the established model for other activities, where libraries' liability is limited as long as they take appropriate steps. EU law should clarify that imposing unlimited liability on libraries for users' actions is unreasonable and unenforceable, and introduce a broader limitation on liability for good-faith, responsible actions.
Resources
Policy Action: How to Fix This!

In the context of wider exploration of digital markets, launch competition investigations into the functioning of information markets, notably those in which libraries operate, to build understanding and identify competition or other regulatory solutions.

While markets for information may not represent a large share of the overall economy, the way they work has a significantly broader impact, particularly for libraries and their users.

When functional, they support broader public policy goals, including education, research, and access to information. However, when too much power is left in the hands of some players, short-term profit is prioritised over long-term growth, restricting libraries' ability to support users. To date, there have been no serious efforts to explore how well these markets are functioning or how far they impede the achievement of policy goals.

Case Studies
EU-wide

The Case for Competition Investigation in Library Content Markets: The CREATe Study

The market for digital content for libraries has not been a major focus of competition investigations, despite its impact on access to research, education, and culture through libraries.

The Facts

  • A report from the CREATe Centre at the University of Glasgow highlighted behaviours warranting further investigation, including refusals to supply, bundling, unfair trading conditions, excessive pricing, the avoidance of the spirit of other laws, and a lack of transparency.
  • To date, there has been limited effort to assess how well these markets are functioning, or whether current business models exclude users and competitors.
  • In Italy, a more focused intervention has already taken place, with the national competition authority investigating the behaviour of textbook publishers (read more here and here).

The Impact

Without adequate investigation, there is insufficient understanding of whether existing market practices are standing in the way of, or contributing to, achieving policy goals around education, research and cultural participation. A thorough competition assessment would shine a light on market practices that currently go unchecked at the expense of library users.

The Need for Change

A comprehensive competition assessment of information markets in which libraries operate is needed. The CREATe study provides the analytical foundation, and Italy's investigation demonstrates that focused interventions can work. A broader, EU-level sector inquiry would generate the market data needed to design proportionate remedies.
Resources
B

Update copyright laws to enable libraries to fulfil core roles in a digital age

Policy Action: How to Fix This!

1. Update EU law to integrate the VOB decision by the Court of Justice of the European Union (C-174/15) into the Rental and Lending Directive, including protection against contract override and TPMs.
2. Clarify that libraries should be able to digitise physical books in their collections and lend these on a one-copy-one-user model.

e-Books have proven their value as a means for new voices to reach readers, to support accessibility, and to help those unable to physically visit the library. Many books are indeed only published in electronic form.

Despite this, libraries cannot acquire and lend e-Books in the same way as physical books. Challenges include availability, pricing, terms of use, and long-term financial sustainability, particularly harming less well-resourced libraries in rural areas. With no guarantee of an access right under reasonable terms, libraries have no way of guaranteeing the possibility to lend e-Books to their users.

Case Studies
Finland

Finland’s National e-Lending Platform

Finland created its nationwide e-Lending platform in 2024 to deliver more equal access to e-Books through public libraries across the country, aiming to fulfil citizens' right of access to culture. The platform relies on voluntary licensing, meaning it depends on publishers' readiness to cooperate.

The Facts

  • Authors have welcomed the predictable income they receive from public lending right payments.
  • Some major publishers have been less willing to cooperate, with many books suddenly withdrawn from collections and major price increases imposed.
  • Despite the platform's efforts to reach out, there has been no meaningful response from these publishers.
  • Without legal guarantees, readers who depend on libraries for access to books have no certainty that this access will continue.

The Impact

The platform's dependence on voluntary cooperation means that access remains fragile and unpredictable, undermining the very goal of equal access it set out to achieve. Implementing the CJEU's VOB decision into law would give libraries across Europe the legal backing to guarantee digital lending to all readers.

The Need for Change

The CJEU's VOB decision (C-174/15) established a legal basis for e-Lending in 2016, yet no Member State has meaningfully implemented it a decade later. Policymakers should update EU law to integrate this decision into the Rental and Lending Directive, including protection against contract override and overreaching technological protection measures (TPMs).
Resources
Policy Action: How to Fix This!

1. Introduce an exception enabling digital document supply, or clarify this possibility through research exceptions, and protect this from override by contract or TPMs.
2. Clarify that provisions in EU law for libraries should be technology-neutral, so as not to stand in the way of remote access to enable comparable activities to those possible inside library walls.

Libraries' provision of access to knowledge helps achieve purposes from supporting research and innovation to enabling education, democratic debate, and cultural participation. As more activities move online, libraries' ability to fulfil their missions depends on embracing technology's possibilities.

Restrictions on remote digital access to library collections disproportionately hurt people in remote areas, those with mobility issues, and those who need accessible formats. A particular priority is enabling digital document supply, upgrading interlibrary loan services (ILL) to the digital age. However, restrictions on digitally sharing articles and materials have placed significant limitations on this key means of supporting research.

Case Studies
Multiple EU countries

Lessons from the COVID-19 Pandemic and the Digital Library Gap

Libraries' experience of the COVID-19 pandemic exposed the differences in their situations between the physical and digital worlds, revealing a structural gap in their ability to serve users remotely.

The Facts

  • 83% of librarians responding to a survey faced challenges providing digital access during the pandemic.
  • Nearly 70% had particular difficulties giving access to textbooks.
  • While there were welcome voluntary efforts by publishers, these too often did not last long enough to allow proper integration into workflows before reverting to standard commercial terms.
  • Over half of the respondents struggled to support students who had returned to their home countries.
  • Some relief was available in countries with more flexible laws, where centralised collections of digital content could be used under fair terms.

The Impact

A two-tier access system, with full physical service but restricted digital service, disproportionately harms those with mobility issues, those in remote or rural areas, and less wealthy users. Technology-neutral copyright provisions would ensure that no library user is left behind.

The Need for Change

Copyright provisions for libraries should be technology-neutral, so as not to stand in the way of remote access enabling comparable activities to those possible inside library walls. A particular priority is enabling digital document supply and upgrading interlibrary loan services for the digital age, protected from override by contract or technological protection measures.
Resources
Policy Action: How to Fix This!

Update the CDSM Directive to clarify that when a licence is not available for an out-of-commerce work, libraries and other cultural heritage organisations can draw on an exception in order to enable sharing and access (while upholding the possibility to opt out)

A key goal of the EU's Copyright in the Digital Single Market (CDSM) Directive was to address the '20th Century Black Hole', works no longer being sold but not yet in the public domain, sitting on library shelves with limited access possibilities. In education, particularly, publishers often stop providing titles long before libraries stop needing them.

Since these works are out-of-commerce, there is no risk of lost sales from wider availability. However, the CDSM Directive allows collective management organisations to license such works, but the right to license does not mean they will, threatening the Directive's entire objective.

Case Studies
Multiple EU countries

OOCW Provisions Failing Libraries Across 10 Countries

In too many countries, libraries wanting to provide access to out-of-commerce works in their collections are stuck. They cannot use the exception under EU copyright law because a collective management organisation (CMO) has been declared representative, yet the same CMO is unwilling to grant licences.

The Facts

  • Research by KR21 across 10 countries has shown that libraries have seen little benefit from the CDSM Directive's provisions on out-of-commerce works.
  • Some libraries have experienced simple refusals to offer licences; others have found that negotiation efforts are ultimately fruitless.
  • CMOs are especially reluctant to license for cross-border uses.
  • Where negotiations do take place, they are often slow and expensive.

The Impact

Millions of 20th-century works sit on library shelves or servers, inaccessible to researchers and the public. By definition, the fact that works are out-of-commerce implies no risk of lost sales from making them more widely available. The Copyright in the Digital Single Market (CDSM) Directive sought to address this issue, but problems persist. Fixing this would ensure meaningful public access to 20th-century culture.

The Need for Change

The CDSM Directive created a right for CMOs to license out-of-commerce works, but not an obligation to do so. When a CMO is declared representative but refuses to license, the entire framework collapses. Policymakers should update EU law to clarify that, when a licence is unavailable, libraries and cultural heritage organisations may rely on an exception to enable sharing and access, while preserving the possibility for rightsholders to opt out, to close the 20th-century black hole.
Resources
Policy Action: How to Fix This!

1. Update existing provisions on education exceptions to copyright to enable informal and non-formal learning, in particular when carried out within libraries.
2. Introduce provisions that ensure that libraries have access to the same digital education content as formal education institutions, including through content-sharing frameworks.

Libraries have a well-recognised role in supporting learning in their communities, whether complementing formal education or serving as a portal for lifelong learners. Informal and non-formal learning, such as that carried out by libraries, makes a major contribution to wider educational goals, competitiveness, inclusion and resilience.

However, current EU copyright provisions for education involving digital materials are limited to formal education institutions, effectively excluding libraries. Thus, while libraries frequently have an official mandate to support learning, they enjoy far fewer possibilities to do so than other institutions.

Case Studies
Resources
  • Mendis, D., White, B., & Hong, D. (2024). Copyright and Open Norms in Seven Jurisdictions: Benefits, Challenges and Policy Recommendations. Knowledge Rights 21. https://doi.org/10.5281/zenodo.10655757

Case Studies

Real examples from across Europe showing how current rules restrict
libraries' ability to serve communities and why change is needed.
Share your own story and reinforce our call for change!

You can also email it to info@knowledgerights21.org,
or reach out to the KR21 national coordinator for your country.

1 Guarantee libraries' ability to access materials on reasonable terms to serve their communities
Ireland

Wiley eBook Withdrawals: Disrupting Academic Access

Just as Irish librarians were preparing to start the 2022-23 academic year, they discovered that over 1,300 e-Books had been removed from their collections by Wiley without meaningful notice. Many texts already featured on reading lists prepared for students, with faculty and librarians working closely together to ensure availability.

The Facts

  • Over 1,300 e-Books had been removed from libraries' collections by Wiley without meaningful notice.
  • Affected titles already featured on student reading lists agreed with faculty for the 2022–23 academic year.
  • This action caused significant disruption to the start of the year, requiring major work to amend reading lists, find alternatives, and update procurement models.

The Impact

Students lost access to confirmed course materials at the start of the term. Libraries and faculty staff inherited the fallout with no warning, no recourse, and no time. Guaranteeing access on reasonable terms would protect students and researchers from sudden disruptions beyond their control.

The Need for Change

This case illustrates the challenge libraries face, as they no longer benefit from guarantees of access on reasonable and predictable terms. With broader efforts to compel a shift to a subscription model, such as Clarivate's attempt in early 2025 to end perpetual access to e-Books, this problem looks set to continue unless policymakers act.
2 Ensure that contract terms cannot undermine the public interest mission of libraries and other institutions
EU-wide

Restricting What the Law Permits: A Study of 100 Contracts

While licences are a fact of life when it comes to accessing and granting access to digital content, they often allow narrower possibilities than would be permitted under traditional copyright law.

The Facts

Drawing on a sample of 100 contracts, both those offered to libraries and those eventually signed, a large majority either explicitly or implicitly place restrictions on copyright exceptions and limitations, as well as wider activities core to the operation of libraries.

The Impact

Across the EU, libraries serving millions of researchers, students, and readers are operating under contracts that systematically reduce what the law grants. This harm might be largely invisible, but the cumulative effect is a significant, hidden erosion of public access to knowledge. Ensuring that contracts cannot override the law would restore the legal certainty libraries need to serve their communities with confidence.

The Need for Change

Even where the law clearly states that contract terms cannot block library activities, publishers continue to try to do so. This situation creates uncertainty and doubt among libraries, which must navigate potential legal threats while fulfilling their mission to support researchers, learners, and readers. Negotiations alone cannot solve this problem. It requires a structural legislative response.
3 Protect libraries and other institutions from misuse of technological protection measures to restrict public interest activities
EU-wide

Researchers Locked Out: Widespread Impact of Overreaching TPMs

Survey data from researchers and librarians underline the serious impact that over-reaching technological protection measures (TPMs) can have.

The Facts

  • Over 70% of researchers have faced access and download limitations, and around half of institutions simply avoid buying content with TPMs, indicating this may be hurting demand.
  • The process for requesting TPM removal is slow, with over half of requests taking more than a week, and institutions cannot be sure they will even be notified when access is blocked in the first place.
  • Smaller institutions are disproportionately affected.

The Impact

The problem has moved well beyond individual access failures. When avoidance becomes a tactic, with institutions pre-emptively excluding content to avoid TPM issues, it creates a chilling effect that influences what is purchased, researched, and ultimately known. Introducing deadlines and practical processes for TPM removal would end the legal paradox that punishes libraries for trying to do what the law allows.

The Need for Change

Only Bulgaria and Slovenia have set a 72-hour limit for TPM removal, and only Portugal has implemented a practical process for this. Elsewhere, libraries face a legal paradox: bypassing a TPM to access content they are entitled to use might be illegal, but rightsholders face no deadlines or penalties for blocking access.
4 Safeguard libraries and other institutions from the chilling effect of unlimited liability for users' actions
EU-wide

AI Tools and Unlimited Liability: Libraries Refusing Contracts

A recent trend in contracts offered to libraries is that publishers ask them to assume unlimited liability for users' actions related to text-and-data mining and the use of AI tools. In some cases, this has made it impossible for libraries to sign contracts.

The Facts

  • Libraries have been obliged to refuse contracts for digital content which impose liability for users' AI tool usage, given that standard tools like Microsoft Copilot cannot be blocked on users' devices.
  • Previously, a more proportionate approach was taken, with libraries able to comply by informing users of the rules (e.g. around photocopying).
  • Rightsholders have now removed this safe harbour.
  • Smaller institutions with limited legal capacity are most affected, deepening geographic and institutional access inequalities.

The Impact

Students and researchers lose access to essential academic content when libraries cannot sign contracts. The imposition of unlimited liability also restricts demand, as libraries stop purchasing affected content, ultimately harming publishers too. Restoring a proportionate, good-faith liability model would allow libraries to sign contracts and keep content flowing to those who need it.

The Need for Change

The shift towards making libraries fully liable for user activity contrasts with the established model for other activities, where libraries' liability is limited as long as they take appropriate steps. EU law should clarify that imposing unlimited liability on libraries for users' actions is unreasonable and unenforceable, and introduce a broader limitation on liability for good-faith, responsible actions.
5 Fully apply competition analysis and tools to ensure libraries face fair market conditions when pursuing public interest goals
EU-wide

The Case for Competition Investigation in Library Content Markets: The CREATe Study

The market for digital content for libraries has not been a major focus of competition investigations, despite its impact on access to research, education, and culture through libraries.

The Facts

  • A report from the CREATe Centre at the University of Glasgow highlighted behaviours warranting further investigation, including refusals to supply, bundling, unfair trading conditions, excessive pricing, the avoidance of the spirit of other laws, and a lack of transparency.
  • To date, there has been limited effort to assess how well these markets are functioning, or whether current business models exclude users and competitors.
  • In Italy, a more focused intervention has already taken place, with the national competition authority investigating the behaviour of textbook publishers (read more here and here).

The Impact

Without adequate investigation, there is insufficient understanding of whether existing market practices are standing in the way of, or contributing to, achieving policy goals around education, research and cultural participation. A thorough competition assessment would shine a light on market practices that currently go unchecked at the expense of library users.

The Need for Change

A comprehensive competition assessment of information markets in which libraries operate is needed. The CREATe study provides the analytical foundation, and Italy's investigation demonstrates that focused interventions can work. A broader, EU-level sector inquiry would generate the market data needed to design proportionate remedies.
6 Implement EU jurisprudence on e‑Lending into European and national law and create backstops to enable access for library users
Finland

Finland’s National e-Lending Platform

Finland created its nationwide e-Lending platform in 2024 to deliver more equal access to e-Books through public libraries across the country, aiming to fulfil citizens' right of access to culture. The platform relies on voluntary licensing, meaning it depends on publishers' readiness to cooperate.

The Facts

  • Authors have welcomed the predictable income they receive from public lending right payments.
  • Some major publishers have been less willing to cooperate, with many books suddenly withdrawn from collections and major price increases imposed.
  • Despite the platform's efforts to reach out, there has been no meaningful response from these publishers.
  • Without legal guarantees, readers who depend on libraries for access to books have no certainty that this access will continue.

The Impact

The platform's dependence on voluntary cooperation means that access remains fragile and unpredictable, undermining the very goal of equal access it set out to achieve. Implementing the CJEU's VOB decision into law would give libraries across Europe the legal backing to guarantee digital lending to all readers.

The Need for Change

The CJEU's VOB decision (C-174/15) established a legal basis for e-Lending in 2016, yet no Member State has meaningfully implemented it a decade later. Policymakers should update EU law to integrate this decision into the Rental and Lending Directive, including protection against contract override and overreaching technological protection measures (TPMs).
7 Safeguard the possibility for libraries to serve user and community needs in the digital world as they do in the physical
Multiple EU countries

Lessons from the COVID-19 Pandemic and the Digital Library Gap

Libraries' experience of the COVID-19 pandemic exposed the differences in their situations between the physical and digital worlds, revealing a structural gap in their ability to serve users remotely.

The Facts

  • 83% of librarians responding to a survey faced challenges providing digital access during the pandemic.
  • Nearly 70% had particular difficulties giving access to textbooks.
  • While there were welcome voluntary efforts by publishers, these too often did not last long enough to allow proper integration into workflows before reverting to standard commercial terms.
  • Over half of the respondents struggled to support students who had returned to their home countries.
  • Some relief was available in countries with more flexible laws, where centralised collections of digital content could be used under fair terms.

The Impact

A two-tier access system, with full physical service but restricted digital service, disproportionately harms those with mobility issues, those in remote or rural areas, and less wealthy users. Technology-neutral copyright provisions would ensure that no library user is left behind.

The Need for Change

Copyright provisions for libraries should be technology-neutral, so as not to stand in the way of remote access enabling comparable activities to those possible inside library walls. A particular priority is enabling digital document supply and upgrading interlibrary loan services for the digital age, protected from override by contract or technological protection measures.
8 Update out‑of‑commerce work provisions to ensure that there are meaningful ways to provide public interest access
Multiple EU countries

OOCW Provisions Failing Libraries Across 10 Countries

In too many countries, libraries wanting to provide access to out-of-commerce works in their collections are stuck. They cannot use the exception under EU copyright law because a collective management organisation (CMO) has been declared representative, yet the same CMO is unwilling to grant licences.

The Facts

  • Research by KR21 across 10 countries has shown that libraries have seen little benefit from the CDSM Directive's provisions on out-of-commerce works.
  • Some libraries have experienced simple refusals to offer licences; others have found that negotiation efforts are ultimately fruitless.
  • CMOs are especially reluctant to license for cross-border uses.
  • Where negotiations do take place, they are often slow and expensive.

The Impact

Millions of 20th-century works sit on library shelves or servers, inaccessible to researchers and the public. By definition, the fact that works are out-of-commerce implies no risk of lost sales from making them more widely available. The Copyright in the Digital Single Market (CDSM) Directive sought to address this issue, but problems persist. Fixing this would ensure meaningful public access to 20th-century culture.

The Need for Change

The CDSM Directive created a right for CMOs to license out-of-commerce works, but not an obligation to do so. When a CMO is declared representative but refuses to license, the entire framework collapses. Policymakers should update EU law to clarify that, when a licence is unavailable, libraries and cultural heritage organisations may rely on an exception to enable sharing and access, while preserving the possibility for rightsholders to opt out, to close the 20th-century black hole.
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Case study

Describe the case in a structured manner using the fields below. Provide a brief narrative, identify the facts, explain the impact, and set out the need for change. If you have links to reports, articles, or other sources that support the case, you can add them in the "Relevant URLs" section at the bottom.

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Why does this illustrate the need for policy action?
Links to reports, articles, or other sources that support the case. One URL per line.

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Short Version ±50 words

Libraries are locked out of the digital age by restrictive licences, unfair contracts, digital locks, and outdated copyright rules. ▾ more

Knowledge Rights 21's new Action Plan, Safeguard Access, Empower Europe, sets out 9 actions to restore libraries' rights. Read it, share it, and help let libraries be libraries.


Medium Version ±75 words

Libraries are being locked out of the digital age. Restrictive licences, unfair contracts, and digital locks are undermining their public mission. ▾ more

Knowledge Rights 21 launched Safeguard Access, Empower Europe, a bold Action Plan with 9 actions calling on the EU and national governments to restore libraries' ability to lend, preserve, and provide access to digital content. This is your toolkit: read it, share it, and help us advocate for the future of libraries.


Long Version ±120 words

Libraries once owned the books on their shelves. In the digital world, they're constrained by restrictive licences. ▾ more

The result? A growing shift of power to rightholders, a 21st-century black hole for digital works, and public access to information is gated by unfair terms.

Knowledge Rights 21's new Action Plan, Safeguard Access, Empower Europe, sets out 9 concrete actions to address this. It calls on the EU and national governments to end market mismatch, ranging from access issues and unfair contracts to digital locks, and to modernise copyright, including by fixing e-lending, enabling remote access, and preserving out-of-commerce works.

This isn't just a policy paper. It's a practical tool for librarians and library advocates everywhere.